Reviews from Residents of Frederick County for Eric Smock Heating & Air Conditioning, Inc.
Eric Smock was excellent. He very clearly explained the problems with our old system, was very timely in getting us an estimate and answered our questions thoroughly but without giving any bias toward one system over another. The installation team was neat, polite and courteous both to us and to our children. They came out on a Saturday and worked until the job was finished.
– Henry B., New Market, MD
Eric has been my maintenance contractor for appx. 5 to 6 years. He and his crew have always proven their knowledge about service maintenance many times. I have recommended him to several people and know of one who has taken a service contract with Eric. I am extremely pleased with my service I received from Eric and I plan never to change Servicemen.
– William S., Frederick, MD
Eric Smock and his company have a great reputation in this area. Both Eric and his crew are professional in appearance and communication.
– Marie W., Monrovia, MD
Satisfied with system so far. Air Conditioner much larger than anticipated; yet works like a champ!!
– Steven R., Gaithersburg, MD
Eric Smock Heating and Air Conditioning is much more professional than other HVAC contractors I’ve dealt with. During the initial assessment, Eric asked a lot of questions about our HVAC needs and promptly provided a very detailed proposal with options. The installation went very well, and I thought the workmanship was excellent. So far the heat pump is working flawlessly. I’m sure I will recommend this company to friends and neighbors.
– Joe C., Frederick, MD
Outstanding!! I will recommend Eric Smock Heating and Air Conditioning, Inc AND Trane to anyone at any time.
– Nick A., Ijamsville, MD
Great job done!
– Bill L., Mount Airy, MD
It was a very easy experience for me from beginning to end. They got me a good financing promotion and made me aware of the all of the incentives that were available on the different systems for my house. They also followed up to check how things are working and called me to schedule my first winter check-up/maintenance.
– Chris M., Boonsboro, MD
This is the best contractor to ever visit my home. We had two referrals to him prior to the work, and three more friends afterward said they had used his service. All referrals gave glowing reports of excellent service and value.
– Greg A., Ijamsville, MD
Eric Smock is the consummate professional. Recommend highly.
– Lynn S., Frederick, MD
I’m just writing to let you know that I was talking to one of my son’s football coaches and another player’s dad about you last week. He and I agree that you’re one of the best contractors we’ve ever worked with. Everything about the way you do business has been to the highest quality. That is from quote to install to clean up and service. You and your team are great. I don’t write these notes very often because it’s hard to find companies that really excel. I just wanted to let you know that our formula works and that there are other people besides me that appreciate the work you’ve done for us.
– Rob L., New Market, MD
What did the provider do? It should be more like what DIDN’T the provider do! He not only checked my whole air conditioning unit inside and out, but also found a problem (fixed it, no charge), cleaned my coils (no charge) in order to get a better reading on my coolant, and took the time to check the air-flow on all three levels of our home. He did all this while showing me test results and giving me explanations along the way. That sure sounds better than your average “check-up”!
– Matt Greskovich, Ijamsville, MD
The technician showed up a few minutes late but he had called us in advance to let us know he had come across an unexpected repair at the previous job. Once he arrived, he was very kind and quick. Explained everything to us.
– Scott Lindberg, Frederick, MD
I had a pleasant experience from start to finish with this company. The receptionist was very pleasant and was willing to get me an appointment that day even though I was not a customer yet. Matt and Logan came out and inspected my AC unit which was not functioning properly in the hottest part of the day. They replaced the capacitor and cleaned out a mouse nest from the outside unit. They were very efficient and pleasant and Matt took the time to answer my questions and give maintenance tips. I always dread searching for a good repair person for anything, but this nice and easy and didn’t cost me a fortune. I have already recommended them to friends and family.
– John Meade, Silver Springs, MD
My air conditioner decided to fail on one of the hottest days of the year. I called a couple of places, and Smock was the only company that was able to make it the same day. They were prompt and courteous. They knew exactly what the problem was and fixed it. I was really pleased with the service, and even signed up for their maintenance plan, so that they will come out a couple times a year and inspect the unit. Would definitely recommend.
– William Dixon, Frederick, MD
Excellent service, prompt, cleaned up.
– Johannes Gross, Frederick, MD
Arrived on time, very clean, neat, trusting employee and seemed knowledgeable.
– Barry Edland, Frederick, MD
– Andrew Fieshman, New Market, MD
I called Monday morning when they opened after having my unit break after hours on Saturday. I was told that they would call me 30 minutes before they would arrive. The owner came around 4:45 and serviced the outside unit. He took the time to get it cooled down with the hose so that he could find out what was wrong. In the end it was the capacitor, it’s fixed, and my home is cool once more! He was very friendly and gave all my kids a stress ball from his company, which was the icing on top for them. Unfortunately, I forgot Angie’s list offers coupons so my bill would have been $25 less had I remembered that. I already knew that I wanted use Eric Smock Heating and AC so I didn’t need to check here for a review. This company have been friendly, efficient, and fair priced each time I have used them.
– Daniel McCoy, New Market, MD
We have been very happy with their service. They are prompt and leave our home in a tidy manner.
– Janis Byrne, New Market, MD
Eric and son came out to inspect our AC issue, we received a visit same day despite an afternoon call which was amazing…he changed our fan motor and capacitor during visit. He also did test on our furnace and main a/c unit. He found that we needed a complete system re-do which was expected but unexpected (23yrs old).. Eric and son were top notch from a professional and courtesy stand point. Offering options and different cost models for our situation. I was impressed and will continue to use Eric Heating & Air Conditioning, Inc. for future HVAC needs!
– Andrew Gould, Frederick, MD
They have always been on time and worked in a timely manner. Even on emergency calls.
– Amelia Patton, New Market, MD
Called to come early, showed up and performed indoor/outdoor tune up. Prompt and professional.
– Liz Hartman, Frederick, MD
Matt/Scott came in-on time and quietly did our seasonal AC maintenance as well as checked out a problem with front bedrooms air flow-problem was diagnosed-builders connected supply to return-we contacted Ryan-our builders.
– Ray & Sue Cower, Frederick, MD
Eric Smock gave us the best deal by far of 6 local contractors on new high efficiency home AC system. Very knowledgeable crew that installed the system quickly with no mess.
– Gerald Ceasar, Ijamsville, MD
Work was done quickly and professionally. On the more expensive side, but when I asked for a quote comparable to another company in the area, the quote was about the same. I found pricing for HVAC services to be difficult since there is no line-item breakdown of the quote. I liked the fact that Eric came out on multiple occasions and was willing to discuss the benefits of the different SEER ratings and suggest something that fit our budget. The guys all wore shoe covers (small but nice detail) and were polite. No mess afterwards. The maintenance fee was competitive and the office personnel were great. They helped us get through some scheduling issues and did the paperwork for the energy credit. A very positive experience, would definitely recommend.
– Josh Yohannan, Frederick, MD
We were completely happy with the service we received from them. They came and fortunately found our Trane heat pump only needed a relatively inexpensive part to get it back in service. I was very pleased since considering its age, I expected to need to replace the outdoor unit. They also found the unit a bit low on Freon and topped it off. Overall, we thought their charges for everything on the call was very reasonable. We would certainly use them again when we need service in the future.
– Ronald Mullins, Mount Airy, MD
Eric Smock Heating & Air Conditioning, Inc. was more responsive to all my concerns and questions. They showed me that they wanted my business without being pushy. Answered all my questions. Installation went just as they promised. Could not have gone better.
– H P Vali, New Market, MD